|
1.
I
forgot my password and / or Player ID. How can I find out what it
is?
Click here and provide us with your email address, player alias
or Player ID. We will email your account ID and password
to the email address you provided to us when you registered.
2.
When
I log into the game, I receive the message "Account Awaiting
Credit Verification." What does this mean?
This message
indicates that you have not yet funded your account with us. The CyberBingo Network
is a pay-to-play game and as such requires that you fund your Player
account before you are able to play for the first time. Simply log-in
to the Players Area
and select Fund Account. Once you have funds in your account you
will be able to enter the Bingo game.
3.
How much do cards cost?
Cards cost $0.25
a piece. There are 4 cards on each ticket and the maximum number
of tickets that can be played in any one game is 6 (or 24 cards
= $6.00).
4.
How many cards must I buy for each game?
The CyberBingo Network
does not have a rule as to how many cards you must play. Players
have the option of playing between 1 and 24 cards, with each card
worth $0.25. The CyberBingo Network has purposely set the maximum number
of cards for any one game to 24 to make it fair to those players
who either choose to play, or can only afford, a few cards per game.
5.
Is there a minimum amount I have to deposit with The CyberBingo Network?
The CyberBingo Network
currently has two methods that can be used to fund your account:
- Credit Card
- You can choose to fund your account by credit card in $20.00,
$50.00 and $100.00 increments. The CyberBingo Network currently accepts
payments via its website by credit cards drawn on any VISA or
MASTERCARD. The CyberBingo Network does not accept bank transfers at this
time but is investigating this option. On the Bingo game console
you will see your balance held with our cashier in real time so
that you know at any time exactly what your balance is.
- Online Checking
- The minimum purchase through this method is $50.00. However,
The CyberBingo Network does not set a maximum amount for deposits into
your account. Please keep visiting our website for updates on
new methods for funding your account.
6.
Can I buy cards in advance?
This feature
is not currently available but we plan to offer it in the future.
When it is available, it will allow you to purchase up to 24 cards
for any one game, up to seven days in advance.
7.
Can I keep the same cards from game to game?
Unfortunately,
the answer is No. In order to make it fair for all players, both
the Bingo cards and Bingo balls are drawn randomly by the software.
You do, however, have the option of changing the default set of
cards that come up at the start of each game as many times as you
wish until you get the lucky numbers you are looking for.
8.
Is there always a winner?
YES! - There
is ALWAYS A WINNER!! All of our games are played to conclusion and
must have a winner. All winners are shown in real time on the game
screen with the winner's alias being broadcast to all players that
are logged into the game at that time.
9.
How do I get paid if I win?
All winnings
are automatically added to your account at the start of the following
game.
10.
Can I keep my winnings in my account?
Yes you can.
Our cashier will hold your funds in your player account so that
you can have the option of continuing to play or requesting a payout.
You can use these funds at any time to play Bingo. If you require
any further information on your account or any information on our
banking arrangements, please open
a Trouble Ticket through our Help Desk facility. Our Help Desk is
located in the Players
Area which is accessible to all registered players.
11.
How much can I win?
The CyberBingo Network
is operated by Bingo players for Bingo players. We will never set
a ceiling on how much can be won in any game. It depends on the
number of players in each game and how many cards have been purchased.
Our Jackpots are continuously increasing as more players find out
about us and become regulars. Currently, the average pots can range
from $40 - $150 for regular games. Our hourly $1,000 Jackpot game
regularly pays out big winners as well. The CyberBingo Network offers the
highest weekly cash prizes on the web. No other Bingo hall consistently
pays out to its players like The CyberBingo Network does. Remember, tell
all of your friends about The CyberBingo Network and together we will create
increasingly larger prizes. We ask that if you have any ideas or
requests, that you e-mail us with your suggestions. We guarantee
that every e-mail you send will be personally answered.
12.
Tell me more about your $1,000 Jackpot Game that runs every hour?
The "Cover
All" or "Blackout" game is a special $1000 jackpot game that decrements
in value after the 50th call. Players
can win the "Cover All" Game by being the first player to mark all
of the numbers on a card (Rows #1, #2, #3, #4 and #5 under all the
letters B, I, N, G and O respectively) within the prescribed number
of calls outlined in the chart below.
50
calls or less - $1000
51 calls - $750
52 calls - $500
53 calls - $400
54 calls - $350
55 calls - $300
56 calls - $250
57 calls - $200
58 calls - $150
59 calls - $100
60 calls - $50
61 calls or more - $25
The prize remains
at $25 (consolation prize) after the 61st call until someone gets
a Bingo.
13.
What happens if there is more than one winner in a game?
In the event
that there is more than one winner in a game, the Bingo server will
split the winning jackpot equally between the number of winners
and credit the winning amount to each player's account. This will
be updated in real time on the player's game screen so that they
can confirm that their winnings have been credited.
14.
Do I have to pay tax on my winnings?
The CyberBingo Network
is under no authority to report any amount that any player should
win. As such, The CyberBingo Network recommends that you consult with either
an accountant or your local tax office to confirm the tax position
on your win.
15.
How long does a game last?
Each game is
different based on the pattern that is being played. We try to design
the schedule to facilitate a mixture of short (under 5 minutes),
medium (5 - 8 minutes) and long (up to 15 minutes). Our $1,000 Jackpot
game usually takes 15 minutes to play and runs at the top of each
hour.This scheduling is done to provide a variety of patterns and
accommodates all different types of player needs.
16.
How do I stay in the program from game to game without logging in
again?
Once you have
launched the software and begin playing, the only time you will
be asked to log back on is if you miss a game (i.e. - don't buy
any cards). At this point, you will be prompted to login again.
If you set this area up to remember your Player ID and password,
you will only need to click on enter button. If you have not done
this ahead of time, the system will ask you to re-enter this information.
Please note that, after logging in, you will always remain connected
to the Chat area even if you decide to sit out for a few games.
17.
How do I know the game is not fixed?
All of our software
has been third party audited to confirm that the game is fair and
true. All of our cards and Bingo calls come from a true random number
generator, which has been independently audited.
18.
How do I know that my credit card number and other information is
secure?
The CyberBingo Network
uses third party bank software to process its transactions on credit
cards and, as such, your credit card number goes directly to the
bank for authorization. We have no way of accessing this software.
It has been independently audited by the bank to prove its security.
The CyberBingo Network
uses a non US bank that is able to use the latest encryption methods
to protect your credit card number from hackers to ensure maximum
security at all times.
We use the SSL
Protocol to provide privacy and reliability between two communicating
applications. SSL uses 128 bit encryption, which ensures server
and client authentication. This is done through encrypted algorithms
and cryptographic keys.
What all this
means is that before any data is sent from you, the client, to the
server, or vice versa, the data is encrypted before it is transmitted.
This will make it impossible for anyone to break this code and gain
any confidential information.
19.
When I login, can I remain anonymous?
When you register
with The CyberBingo Network, we ask you for your correct name and address.
We also ask that you choose your own Player Alias. This can be anything
you wish. Your Player Alias is the only identification that any
other player will see. When you win a game, it is broadcast to all
players who are logged on. We encourage all players to be creative
in choosing a unique Alias. Be aware, however, that an alias can
only be selected once -- it is not possible to change your alias
after you have selected it.
20.
Will my player information remain confidential?
The CyberBingo Network
will never sell its Player's list to other parties. We value your
support and strive to consistently improve our game. The CyberBingo Network
has a very stringent privacy policy. We feel privileged that you
have joined The CyberBingo Network and, as such, the information you supply
us with is treated as strictly confidential.
21.
If my connection fails, do I get kicked out of the game?
This particular
point was considered at length during the design of the software.
The decision was made to have our database track every individually
randomly generated Bingo card. If your connection fails or, through
your own action, you log out during a game, you will still be credited
with a win if your card is a winning one! This same principle will
allow you to buy Bingo cards in advance, using our advance purchase
service which will debut in April.
22.
How old do I have to be to play The CyberBingo Network?
It depends on
which country you are in when you log on and pay to play. The majority
of countries around the world allow people 18 or above to play Bingo
for money. Some countries or states only allow people 21 or above
to play. The CyberBingo Network discourages any minor from playing any of
its games and will always attempt to prevent minors from doing so.
As much as we disagree with lawmakers around the world who are attempting
to prohibit gaming on the Internet, we abide by such regulations
and actively discourage players from playing our game in any country
or state where it is illegal to participate in Internet gaming.
IMPORTANT LEGAL
NOTICE: Please
be aware that only those individuals over 18 are allowed to play
for real money at The CyberBingo Network. In addition, if you are playing
for real money, also be aware that authorities in some jurisdictions
do not currently permit gambling over the Internet. Before playing,
you should appraise yourself of which laws are applicable to you
and act in accordance with those laws. You should verify that you
are in compliance with the laws applicable to you in your jurisdiction
before registering. US citizens: please note that the courts in
the states of Missouri and Minnesota have interpreted on-line gambling
to be unlawful. We reserve the right to discontinue anyone found
to be violating the law.
23.
I
have a question that has not been answered here. Now what do I do?
Open a Trouble
Ticket through our Help Desk facility. Our Help Desk is located
in the Players Area which is accessible to all registered players.
Simply login
to the Players Area
and select 'Open Trouble Ticket'. After you've submitted your question
or comments we'll reply soon -- usually within 24 hours.
[ Back to Top ]
|